FAQs

What type of products does SoulMase offer?

SoulMase specializes in T-shirts, providing a wide selection of trendy and unique designs. Our collection caters to various styles and preferences, ensuring there’s something for everyone. Our T-shirts are designed with comfort and style in mind, making them perfect for any occasion.

 

What is the return policy?

We offer a 30-day return policy. If you’re not fully satisfied with your purchase, you can return it within 30 days for a refund. Please remember to contact us first to initiate the return process.

 

What are the conditions for a return?

To qualify for a return, the following conditions must be met:

  • You must initiate the return by contacting us first.
  • The item must be undamaged and in original condition.
  • The return request must be made within 30 days of purchase.
  • The product should be new and resalable in its original packaging.
  • A valid reason for the return is required.

 

How do I request a return?

To request a return, contact us and provide:

  • Your order number
  • A brief explanation of the return reason
    Our return department will review your request and provide further instructions.

 

How long does it take to process a refund?

Refunds are processed within 5 business days after we receive your returned items. Please note that it may take additional time for the refund to appear in your account, depending on your bank.

 

Do you offer exchanges?

Yes, exchanges are available. If the requested exchange item is out of stock, you may either wait for restocking or request a refund.

 

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us within 30 days of receiving it. We will promptly address the issue.

 

What is the shipping method?

We deliver our products using Standard Shipping and Free Shipping.

 

Do you ship internationally?

Currently, we only offer shipping within the USA.

 

How can I track my order?

After your order is shipped, you will receive tracking details via email. You can also track your order on our Order Tracking page. Please allow up to 24 hours for the tracking information to be updated.

 

Can I cancel my order?

Order cancellations are possible as long as the items have not yet shipped. Once they are in transit, we cannot accept cancellation requests.

 

How can I contact customer support?

You can reach our customer support team by phone at +44 746 064 8572 or by email at support@soulmase.com. Our address is Unit A10 E4 Bizspace Business Park, Kings Road, Tyseley, Birmingham B11 2AL, United Kingdom.