ORDER JOURNEY

Shipping Timeline

Track your order from checkout to your doorstep — step by step.

📦 Made to order, shipped with care. Every Soulmase item is handcrafted after you order. Here’s the full journey your order takes — from checkout to your door — and how long each step typically takes.

Your Order Journey

  • 🛍️
    Order Placed

    You complete checkout and receive an order confirmation email with your details.

  • 🧵
    Order Processing 6–8 business days

    Your item is handcrafted to order, one at a time, for the best quality. Orders are processed Mon–Fri, excluding major US holidays.

  • 🏷️
    Shipped & Handed Over

    Your order leaves our warehouse and a tracking link is emailed to you. We ship via trusted carriers — UPS, DHL, FedEx, and Yun Express.

  • 🛫
    In Transit varies by region

    Your package travels to its destination country. Transit times depend on your location — see the estimates below.

  • 🛂
    Customs Clearance 3–10 business days

    For international orders, customs authorities review your package. Import duties/taxes may apply and are the buyer’s responsibility.

  • 🚚
    Out for Delivery

    Your package is handed to your local carrier (USPS, Royal Mail, Correios, etc.) for last-mile delivery.

  • 🏡
    Delivered to Your Home

    Enjoy your custom creation! If anything’s wrong, contact [email protected] and we’ll make it right.

Estimated Delivery Times

Total delivery time = processing time + shipping time. Estimates by region:

Region Processing Shipping Delivery
US — Standard 6–8 days 8–13 days 14–21 days
US — Fast 6–8 days 7–10 days 13–18 days
Canada, Europe, UK — Standard 6–8 days 7–15 days 13–23 days
Canada, Europe, UK — Fast 6–8 days 7–10 days 13–18 days
South America 6–8 days 15–25 days 21–33 days
Argentina, South Africa 6–8 days 18–32 days 24–40 days
Rest of World 6–8 days 25–40 days 31–48 days
⚠️ During peak seasons (Halloween, Christmas, and major holidays), delivery may be extended by 3–5 business days.

For full shipping details, fees, and international customs info, see our Shipping Policy.

Track Your Order ⟶
Questions About Your Shipment?

Our support team is always here to help:

📧 Email: [email protected]
🌐 Website: Soulmase